why quickbooks desktop app never loading

To officially resolve this issue, I recommend upgrading to a more recent (and in support) version of Quickbooks. This issue should only occur on older versions of Quickbooks when using TS/RDS. Please note that if you do not receive the prompts on other datafiles, you’ll need to open the datafile with a different Quickbooks username (QB account, not Windows account) in order to get it to prompt.

You’ll need to do this for each datafile. QBO have announced that next month they will discontinue the desktop app. You’ll need to open the datafile, select “Do Not Show this again”, and then close. In an effort to troubleshoot this, I tried to use different accounts, checked the QBW.ini file for any flags that could dismiss this message, tried Intuit’s “TLS preparedness tool” (which still scares me because I have no idea what system changes it made on the server), etc… All of these attempts had no effect on the issue.įor a temporary workaround, you’ll need to load up QuickBooks on a workstation (not using terminal services). This would prevent the users from doing any tasks. QuickBooks would initialize, then prompt the TLS 1.2 warning message, and then completely crash. Recently a customer of mine who is using an outdated version of Intuit QuickBooks on their Terminal Server (RDS Remote Desktop Services) started to experience an issue when users attempted to log on.

Why quickbooks desktop app never loading